Answers to what customers ask us most.
We charge $6/pounds (or $13 per KG) for shipping, and 5% of the total invoice for handling. Some items have clearance and will be given case by case.
We talk one by one first
First, Clearance: We will represent you to do all the document works with Customs, and pay any tax if there is.
Second, Handling: this is our main service fee, it will cover all management fee, and insurance 100% item value
Third, Shipping fee: This is the shipping fee from USA to Cambodia, we charge $6/lbs (or $13/kg)
USA has “Sales tax”. It’s the same with Cambodia VAT. Product price on website that you see may not include it, and they may only show it in the final check out when you insert your shipping address. Because Sales tax is different between states.
Cambodia has Import procedure, in which you have to prepare document for Import Permit, open Declaration letter, pay Duty tax, VAT, and do Clearance when customs inspect your cargo before letting it in Cambodia land.
Click here to learn more
Yes you have.
For order less than $25, you will pay when you receive your order.
For order above $25, you will need to give us the amount enough to pay for seller.
100% refund for whatever you have paid us. 50% off handling fee next order.
100% refund for whatever you have paid us. 50% off handling fee for next order.
No, we can not. You can check our shipping time line here.
No we do not.
Yes you can cancel your order if seller hasn’t shipped out your order.
In case seller has shipped out your order, we will do further support and it will take time to cancel, but still possible if the order has not arrive to our US warehouse.
In short, the sooner you inform us, the better chance you can cancel your order
Yes, we buy everything. $0.1 is also an order. We treat all order equally.
